Frequently Asked Questions
Everything you need to know about our fresh, artisanal treats.
How do you ensure the freshness of my order?
All Lola's products are baked to order and shipped in climate-controlled packaging with insulated liners to ensure they arrive at your door in peak condition.
Where do you ship to?
We currently offer nationwide shipping across the continental United States. Please note that we cannot deliver to P.O. boxes due to the perishable nature of our food.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated range of both vegan and gluten-free products. You can filter by dietary preference on our 'All Products' page to find the perfect treat.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or refund.
How should I store my Lola's treats after they arrive?
Each order includes a care card with specific instructions. Generally, our items stay fresh at room temperature for 3 days, or can be refrigerated for up to a week.
Can I track my delivery status?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number so you can follow your package's journey in real-time.