Returns & Exchanges
At Lola's, we want you to love every bite, but due to the perishable nature of our food products, we offer specialized refund options for items that arrive damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or missing items from your order list.
Document Issues
Take clear photos of the damaged product and the shipping label to help us process your request quickly.
Contact Support
Email our team at hello@lolas.com with your order number and the documentation within 48 hours of receipt.
Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing